For Firefox: Fix slowness, crashing, error messages and other problems.įor more information about resolving issues getting to the Internet, see the following resources:.For Microsoft Edge: Microsoft Edge help.See the following articles corresponding to the browser installed on your computer: A small program may need to be downloaded and installed, follow the prompts.See the Dell Knowledge Base article Manuals and Documentation for your Dell Product, for information about how to get the manual for your computer, which will provide you the location of the RJ45 or USB-C port on your computer. When the affected device has no Wireless connectivity, for this process to work, a network cable has to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer. Touch or click the network with the most white bars ( ), and then touch or click Connect. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it). For more information, see How to Download and Install the Latest Dell Wireless Network Adapter Driver section. When it still does not show, download and install the latest drivers.For more information, see Dell Knowledge Base article How to Perform a BIOS or CMOS Reset and Clear the NVRAM on Dell Systems. When you cannot find the wireless icon, reboot the computer, and ensure that the wireless adapter is enabled by ensuring the BIOS is set at its defaults.Ensure to unplug any network (Ethernet) cable or undock before performing the steps, otherwise, the wireless icon may not appear correctly.For more information, see Dell Knowledge Base article How to Turn the Wireless on a Dell Notebook On and Off (Wi-Fi, Bluetooth and Mobile Broadband). Ensure that the wireless antenna is on.Both are located in the lower right corner of the screen.
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